Customer Services

Customer Services

It's always our aim to make sure no one needs to use this page. But if you do have an issue, our job now is to listen carefully to your comments and do what we can to make it right.

I need to raise an issue

The easiest and quickest way to resolve an issue would be to get in touch with your sales advisor. Our Associates will do their absolute best to assist you.

I need to make a complaint

If you have been unable to resolve your concerns or issues directly with the sales advisor, we will help you log a complaint to get the best possible resolution. You can make a complaint using the contact us form on our contact us page. This will ensure a reply and will record dates and times.

Financial products

If you need to make a complaint about the sale of a general insurance policy or a Consumer Credit Agreement, please again use the contact us form found on our contact us page.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more details, visit https://financial-ombudsman.org.uk